How can we help
to face different challenges?
About our partner
Saint-Gobain is present in 70 countries with more than 167.000 employees. Saint-Gobain designs, manufactures and distributes materials and solutions which are key ingredients in the wellbeing of each of us and the future of all. They can be found everywhere in our living places and our daily life: in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change.
"Design, produce and distribute materials that help creating great living places and improving daily life: that is Saint-Gobain’s strategic ambition. The living places that we contribute to creating have a positive impact on their occupants’ wellbeing and quality of life. Because they are designed sustainably and reduce energy consumption and greenhouse gas emissions, they help build the future of us all."
Pierre-André de Chalendar, Chairman and Chief Executive Officer of Saint-Gobain
How can Saint-Gobain better serve automotive Repair Centers?
The main customers of Saint-Gobain Brazil are Repair Centers (Sekurit or Non-Sekurit Partners) and Repair Center's final clients. Our subject was to understand the automotive glass repair chain in Brazil and try to improve this chain.
Therefore, we interviewed Repair Center's managers/owners, employees, and final customers. The data collection and analysis indicated improvement opportunities in the Repair Center's operations.
The project focused on improving the organization and operations of the Repair Centers so that they can enhance their services to the final customers.
Thereby, Vigia emerged as a perfect solution: an integrated app for the central management tasks a Repair Center must perform every day.
How to offer a better glass repair experience for vehicle fleets?
Working with the French subsidiary France Pare-Brise, we were tasked to improve the experience for customers with glass breakage on their company car. As we made progress, time efficiency became the most important metric to consider.
Over the last 8 months, we have discovered the automotive glass replacement industry, meeting with repairmen, centers owners, drivers, fleet managers and other stakeholders. While at first intimidating, its complexity soon became as many aspects we could play with, opening up a multitude of paths to explore.
Ranging from contract management to dedicated services for professionals, we eventually chose to focus on ADAS calibration, an emerging issue for glass fitting centers impacting the customer experience. We have developed a transportable and ergonomic tool that is twice as efficient as current products.